FAQs


How old does my child have to be?

We accept children that are 3 years of age, or very nearly 3. If a child is entering with siblings for example, we take this into consideration. Importantly, your child should be happy to be left, and you should be happy to leave them.

Is there a cost?

Stay’nPlay offer two services.

1. Stay’nPlay Centres offered as children’s entertainment in school holidays are generally free, though a small fee may apply in some circumstances.

2. Kindy Kids Centres offer a similar service in term time. A small fee does apply for this service.

How long can my child stay?

The Stay’nPlay service usually entitles a child to stay for up to an hour in one of our Centres, but please check when you register your child.

Do I need to book?

No, there is no booking required. You can simply turn up, register and then pay for the Stay’nPlay service.

We are in the process of developing a mobile application that will allow you to book your child in advance.

How do I register my child?

We request that you sign your child in by completing a registration form.  We will then give your child a wristband with a unique identification number.  The stub of that wristband will be given to you for you to collect your child.

We are in the process of developing a mobile application that will allow you to register and sign-out your child without the need to complete a written registration form. Though a wristband will still be provided for the safety of your child.

Is your centre secure?

Yes.  Everything we do is designed to ensure the safety of your child.  From the design of the purpose-built centre, to properly trained staff, robust policies and procedures, your child is perfectly safe in our care.

Do you allow food in the centre?

No.  In order to protect other children, who may suffer from allergies and anaphylaxis, we do not allow any food or drink in the centre.  Children may bring in a water bottle, which we will label at the time of registration.

What happens if my child needs to use the bathroom?

One of our trained staff can take them.  When you register your child, we will usually ask if they need to use the bathroom prior to coming into the centre.

What if my child is upset, and is asking for me?

We will call you on the phone number provided during registration process.  We will do all we can to comfort and settle your child, but if they cannot be consoled quickly, we will call you and let you know.

What about your equipment? Is it safe and clean?

Yes, and yes.  All of our equipment is purchased through bone fide child care and education suppliers.  Each day, the centre is cleaned and reset for the following day and broken items are discarded for safety.  When the centre is finished for the week, we undertake a rigorous cleaning schedule, which includes washing scissors, wiping pens, washing dress ups, pots, table cloths, and cleaning of chairs and carpets.  We use hand sanitiser as part of the registration process to prevent the spread of germs.

“Great opportunity to get shopping done without dragging kids around.  Good for kids to mingle with other kids.  Thanks.”

Mel McDonald